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Προστασία Προσωπικών Δεδομένων

Privacy Policy

The Privacy Policy is designed to help you understand why we collect your personal information and how we use it. We hope everyone will take the time to read it carefully.

This policy relates to all of you who purchase and use our products or services through our outlets (stores), by phone, apps, or through our website.

who we are
ALEXANDROS P. GALANIS ( - - (hereinafter referred to as the "Company").

Your own security
When you make a purchase from us or use the services we offer, we trust your data. That is why we give you priority, listen and take your views and wishes into consideration so that we understand your expectations and make sure that they are reflected in our business decisions. We are committed to maintaining your trust.

Our Privacy Policy provides detailed information about when and why we collect your personal information, how we use it and how we process it, how long we maintain it and, finally, on what terms we can sharing them with others.

Data collection
When you visit one of our points of sale (eg stores, websites, social media), we ask you to provide us with some information about you.

This information may include:
Personal data such as name, address, email address, telephone number and other contact information. This data is collected when you purchase a product from our stores or when you first subscribe to our online services, e.g. when you do a market survey, comment on the social media pages (Facebook, Twitter, YouTube), participate in a contest,
Account information, such as username and other identifiers or credentials used to access your online services.
Information about you when examining your insurance application and loans offered by our selected third party partners, such as employment data, financial position, information derived from identification documents such as identity card, passport or driving license.
Device information.
IP address and cookies data.
Cases in which we ask you to provide us with your personal information:

When you buy products in our stores or through our call center.
When you sign up to use our online services.
When you request to receive updates about marketing promotions.
When you participate in one of our competitions or when you complete one of our customer surveys.
When you sign up for our rewards programs.
When you submit requests.

How we process your personal data
We process your personal data when we are going to conclude a contract with you or for specific purposes, including:

process orders and payments for products and services you have purchased or for a refund.
promotional actions on our products and services or services offered by our partners and which we believe may be of interest to you if we have received your consent to contact you.
We may use and process your personal data if you have given us your consent for the following:

update when a product is available again
to contact you via email or message about our products and services, competitions, promotions, promotions or special events.
for your reward, as part of the Company's reward programs.

Legal interest
We may use and process your personal data where necessary on our legitimate interests as an enterprise for the following purposes:

to provide support to our customers, to answer and communicate with you about your requests
to answer questions, complaints, demands and comments
to communicate with you about your orders, purchases or accounts
to provide you with material of interest and to navigate our websites
to be informed about promotions (on which we rely on your consent), e.g. tailor communications or send targeted messages through social networks and third-party platforms
to conduct some analyzes of data, including consumer research, trend analysis and economic analysis
help us understand more about you as customers, the products and services you consume, the way you consume them and shop them so that we can better serve you
to work, evaluate and improve our activities, including developing new products and services, identifying sales efficiency, marketing and advertising efforts, analyzing and improving products, promotions, promotions and e-commerce services and other technologies
to comply with your requests regarding the exercise of your rights (for example, when you ask us not to contact you for marketing purposes, we will keep this file in the removal lists in order to be able to comply with your request)
use or disclose personal information (for example, in relation to a public authority inquiry) where we have a legitimate right or duty
to retain the right to communicate with you regarding past due either directly or through third party partners
if you own one of our insurance products
for the protection, detection and prevention of fraud and other criminal acts, claims and other obligations
for network and information security, to take steps to protect your information from loss, damage, theft or unauthorized access.

Compliance with legal obligations
We will use your personal data to comply with our legal obligations, such as:

to find you when you contact us
to verify the accuracy of the data we hold for you
to help a public authority, e.g. police.

For your own "benefit"
We will use your personal data for your own "benefit" for example:

we may need to contact you if there is a potential risk to your safety from a product you have purchased or revoked.
we use automated information for purposes such as:
personalizing the experience of our visitors in our services over the internet
providing content (including advertising) tailored to your interest and how you browse our services over the Internet
the proper management of our business.
We use this information to help diagnose technical problems and problems related to our services, manage online services, track users of our online services, target advertising, and gather demographic information for you . We use automated information to determine usage patterns and how we can tailor our services to better meet your needs.
We may use the information we obtain for you in other ways for which we inform you when your data is being collected so that we can adapt our services to better meet your needs.

How we share your personal information
The Company may share personal information within its branches and affiliates. Members of the company receiving this information may not use or disclose the information unless there is consensus.

Our service providers
We work with providers, vendors, insurers and organizations who can process your personal data on our behalf but provided they comply with the privacy policy. We only share information that enables them to provide our services to us or to facilitate the provision of their services to you. For example, some of our service providers show ads for our products and services as well as for the products of our partners, our suppliers and third parties. Provided that you have given your consent and agree to be informed about our promotions, you may see an online ad that we have placed on the websites you visit or the interactive services you use.

Other organizations and individuals
We may in some cases transfer your personal data to other organizations. For example:

When applying for a credit or purchasing an insurance product, we will pass on your information to our affiliates. We act as a credit broker and the insurance services are offered by a co-operating insurance company.
If you are asked, for example, by a public or regulatory authority such as the police or the ministry of labor, then we are bound by codes of conduct to transfer your personal data.
We can share information with fraud prevention agencies to avoid possible such actions (eg Electronic Crime Prosecution)
In response to requests from individuals (or their representatives) seeking to protect their legitimate rights or the rights of others.

How we use your information to make automated decisions
Sometimes we use systems to make automated decisions based on personal information we have (or may collect from others) about you or your business. This helps us to ensure that our decisions are quick, fair, effective and correct, based on what we know.

When you subscribe to our clientele, we use the information you provide us for a variety of reasons:
let us know about our latest products, services or offers
to contact you if we need to receive or provide you with additional information
to check every so often that you are satisfied with our products and services.
We may use your personal information to send you marketing messages if you have your consent or a specific reason, for example. let us notify you of a recall of a product you have purchased. So, if you have consented to this, it can be done through a post, e-mail, text messaging, social media. We can also promote products or services with notifications and app ads. This is when we have a business or commercial reason to use your information, even though we will always give you the opportunity to oppose marketing. We may ask you to confirm or update your personal information if you purchase new products or services in the future. We will also ask you to do so if there are changes in the law, regulation or structure of our business. We collect statistics on opening emails and clicks using industry technologies to help us keep track of and improve our online newsletters. You can unsubscribe from general shipments at any time by clicking the subscription removal link at the bottom of any of our emails.

Please note that if you withdraw from receiving marketing messages from us, we may continue to communicate with you about your transactions, account, customer inquiries, and competitions that you may have expressed interest in.

Your Rights
Under the Law on the Protection of Individuals with regard to the Processing of Personal Data and on the Free Movement of Data you have the possibility to exercise the following rights:

Access and Information
You have the right to obtain information about what data we have collected, for what purpose we have collected and for how long we will maintain it.

You have the right to ask us to correct any inaccurate information about you or even to fill out additional information about you.

Restriction and Counterfeit Processing
You have the right to ask us to restrict or exclude the processing of your personal data if you question the accuracy of the information we hold for you if you realize that we process your data in an illegal manner or if you no longer want to receive promotional messages about products and our services.

You have the right to ask us to transfer your personal data to another organization for you.


The Company has the ability to use cookies as part of the facility and the operation of the services through its website. Cookies are text files that are sent and stored on the user's computer, allowing sites such as, and to operate seamlessly and without technical abnormalities, to collect multiple choices user, identify frequent users, facilitate their access to them, and collect data to improve the content of the site. Cookies do not harm users' computers but also the files stored on them. We use cookies to provide you with information and to process your orders while automatically leaving your site. Please keep in mind that cookies are absolutely necessary in order for web pages to function properly and seamlessly.

Finally, you have the right to ask us in writing to delete your personal data when it is no longer necessary in relation to the purpose that you have collected, if you wish to withdraw your consent to the processing of these data and if your data is being processed illegally in violation of the Privacy Policy.

If you wish to exercise these rights, please contact us:

- By sending an e-mail to:

- By letter to: Ethnikis Antistaseos 139, Kalamaria - Thessaloniki

- Through our Branch network

Make sure you have all the necessary documents together with your application. Your request will be processed within 30 days of the date of receipt of the request, however this can be extended up to two months when a request is complex or numerous.

Note: Please note that the request is free of charge. However, a "reasonable end" can be applied when a request is clearly unfounded or excessive, especially if it is recurring.

How long do we keep your personal data?
We will keep your personal data as long as you are a customer of our Company. After you stop being a customer, we may keep your data for up to seven years two years from the sale five years after your last purchase at which we used your personal data. However, we may retain your data for more than 7 years if we can not delete it for legal, tax or technical reasons. We can also keep them up to let you know about any product recalls. In this case, we will ensure that your privacy is protected and will only be used for these purposes. In addition, we do not maintain personal information in recognizable form for longer than is necessary. Finally, we will retain your data for as long as we have an active consensus on the reasons given.

Links to other sites
Our sites may contain links to other websites that are run by other organizations that we do not control. If you are driving through our site on a third-party site, we encourage you to read their privacy statements.

Social media
We use social media tools such as Facebook, Google, YouTube, Instragram and Twitter. In this way, data can be retrieved. If you are connected to one of them, the network can map your visit to the site with the user account. If you are a social network user and you do not want to combine the data retrieved from your visit to our websites, you must first log out of your social network before logging in to them.

Contact us
If you have a question or complaint about this policy, the way we handle your personal information, please contact us:

By e-mail at:

By post to: Ethnikis Antistaseos 139, Kalamaria - Thessaloniki

Complaints to the Data Protection Authority
You have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about the way we have processed your personal data, please visit the ICO website for more details at: // uk /

Changes in policy
We may review this policy by posting an update on our site or by contacting us by email.

This policy has been reviewed on 23/05/2018.