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RETURN POLICY

Cancellations

You can cancel your order as long as this is done in advance and before shipment by contacting the store by phone or email stating your order number.


Returns of defective products

Regardless of your right to Cancel an Order under the preceding article, you have the right to withdraw from your order if the Store violates its obligations, especially when the product has genuine defects. The basic condition is to inform the store within 48 hours of receiving the product, otherwise the store reserves the right not to make any compensation whatsoever. If a defective product is found to be found, you have the right to refuse it and to refund it with another product of the same category, if available or to refund the money you have paid. Refunds are accepted only if the products you wish to return are in the same condition that you received them with the documents, retail receipt or invoice and packaging that came with the product. In this case shipping costs of the new product or refund will be borne exclusively by the store.


Return of Products / Right of Withdrawal

You have the right to return the products you purchased, free of charge and without obligation to notify us of the reason you wish to return the products within fourteen (14) days of the date you receive them. In this case you will only be charged the immediate cost of returning the product. The initial shipping cost of your order is non-refundable. Refunds are accepted only if the products you wish to return are in the same condition as you received them, meaning that their packaging has not been unsealed or tampered with, along with the documents, retail receipt or invoice and package accompanying it. the product. In the event of a refund, your refund will be completed within four (4) days of the date we receive the products in a bank account you indicate to us if your order has been paid in cash or by bank deposit. For orders that have been paid by credit / debit / credit card the refund will be the same. For orders paid via Paypal the refund will be via Paypal.